Refund policy

RETURNS & REPLACEMENTS

Breakage - The customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims must be lodged at the time of delivery contacting The Vine Gallery at +852 6821 8899, otherwise we shall have the discretion to refuse your claim after delivery. For any breakages, the wine will be refunded within 4 weeks, or will be replaced with your next order.

For faulty and corked wines, please contact The Vine Gallery at +852 6821 8899 or/and info@thevine-gallery.com and provide full details of the problem. It is the customer's responsibility to return the bottle to The Vine Gallery so that we can confirm the fault. Once we confirm the issue, the value of the wine will be refunded to you within 4 weeks or we can replace the bottle with your next order.

Stolen Wine - We won't take any responsibility of stolen wines if you give instructions for us to leave your wine outside your house and the wine gets stolen.

We will not be liable for loss or damage caused by the customer handling the wine. We will not be liable for spillages or breakages. A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight, we recommend that you carry the bottles only 1 or 2 at a time.